Senior-level operational and business support for busy and growing SMEs
Execution and judgement - not just extra hands
Reduce operational and business load without adding headcount.
Why Businesses Engage Support
Growing businesses often reach a point where operational load outpaces internal capacity. Things don’t fall apart but they start to slow down, stack up or depend too heavily on the owner or team.
Senior-level operational and business support helps restore flow, follow through and control - without adding permanent headcount.
Our Story
Hartel Business Ops was created after years of working closely with business owners and leadership teams who were stretched thin — juggling growth, customers, people and day-to-day operations, and spending too much time simply keeping things moving.
Often, the volume and complexity of work had outgrown what could be comfortably managed internally, but wasn’t yet a clearly defined or commercially viable full-time role.
With over a decade of senior experience working within leadership teams and owner-led businesses across administration, customer experience and business operations, I saw first-hand how much momentum businesses gained when experienced operational and business support was available earlier.
Hartel Business Ops exists to bridge that gap — providing calm, senior-level operational and business support that helps businesses move beyond just getting by to strengthening day to day operations, improving follow-through, and restoring the capacity needed to grow and thrive.
How we support your business
Hartel Business Ops provides senior-level, priority-driven operational and business support for small to medium sized busy and growing businesses where the work has outgrown what can be comfortably managed internally — but where a full-time role is not yet clearly defined or commercially viable.
Support can span operations, customer experience, coordination, selected marketing and sales support, and administration — depending on business needs.
Support is provided at different levels depending on the stage and complexity of the business.
Some businesses engage Hartel Business Ops for:
• ongoing operational and business support to keep day-to-day work running smoothly
• embedded operational and business support as the business grows and workload increases
• senior-level operational business and improvement support during periods of change or transition
The right level of support is discussed during an initial conversation and tailored to the needs and priorities of the business.
Who this support is for
Hartel Business Ops is a good fit for businesses that:
• are busy, growing, or going through change
• feel stretched across day to day operations
• want experienced support, senior-level support
• value independent judgement and follow through
• want momentum without micromanagement
This support works equally well for both owner-led businesses and small teams where roles have expanded, pressure has increased, and operational and business responsibilities are spread informally across people.
If the business feels busy or stretched, but a full-time hire doesn’t yet make sense, this support strengthen day to day operations, supports business priorities, and creates breathing room.
How we work
Support is provided on a monthly basis, based on an agreed allocation of time rather than a fixed list of deliverables. Each month, priorities are agreed together so the highest value operational and business work is completed first. Support is senior-level and judgement based not task only execution.
Support is delivered remotely, making it suitable for businesses anywhere that need experienced operational and business support without adding internal overhead.
While based in Australia, Hartel Business Ops works remotely with both Australian and New Zealand businesses, with support tailored to local context, priorities, and business needs.
What this looks like in practice
Flexible monthly support
Work flexes as your business needs change, without locking into a full-time role too early.Priority-led focus
Monthly priorities are agreed together to ensure attention stays on the work that most supports business momentum and day to day execution.Remote and collaborative
Support is delivered remotely and works alongside your existing team, systems and processes.Operational and business focused, not advisory
Support is hands-on and operational. It does not include regulated or licensed services such as legal, financial, HR or accounting advice, and is not delivered as standalone consulting.
How engagement starts
Support with Hartel Business Ops begins with a short scoping conversation. This is a practical discussion — not a sales call — designed to understand your business, current pressures, and what would make the greatest difference right now.
From there:
Scoping conversation
We talk through where workload, complexity, or follow-through is creating pressure, and what support would be most useful.Support level alignment
We confirm the most appropriate level of support based on your priorities, business stage, and desired level of involvement.Onboarding & commencement
Once agreed, onboarding is straightforward and support begins with clear priorities and expectations in place.
The aim is to ensure support is calm, considered, and genuinely helpful from the outset — not rushed or reactive.
Support Levels at a Glance (PDF)
A simple overview of how different levels of support are typically structured.
Final scope and allocation are always agreed based on your priorities and business stage.
👉 View Support Levels at a Glance PDF
Support Packages & Investment
Core Support (Ongoing operational and business execution support)
10, 20 or 30 hours per month
From $700 - $2,100 + GST per month
Extended Support (Senior operational and business improvement support)
Delivered on a monthly allocation of time (generally equivalent to ~30 hours)
$3,300 + GST per month
Engagement typically starts with a short scoping conversation.
Prices shown in AUD. NZ pricing or engagement structures can be discussed where needed.
